SUPPORT

NEED HELP? WE'RE HERE 24/7.

From assistance with content to ensuring your panels turn on after a power outage, the Velocity team is at your service. Contact us by phone or email.

1.877.360.SAMS (7267)

Ready to talk now?
We’ve got you covered.

PHONE

[email protected]

Is email easier? We'll send

answers directly to your inbox.

EMAIL

Be ready to share your location name, address, and phone number, plus a detailed description of any issues that you are experiencing. Prior to reaching out please follow the power cycling instructions for each signage type below. For faster resolution, take a picture of the panel or hardware and send that to our support team.

SUPPORTED TECHNOLOGIES

FEATURE WALL

Power Cycling Instructions:
Turn the power strip below the genius bar off, wait 15 seconds and turn the power strip back on.

FRAME BOARD HEADERS

Power Cycling Instructions:

Turn the wall switch off, wait 15 seconds and turn the switch back on.

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