FIELD TECH SUPPORT

Global Gateway Exchange, (GGE) is a wholly-owned subsidiary of Velocity that offers on-site technician services to the Retail and Hospitality Industries, and beyond. GGE’s 5,500 skilled technicians specialize in network deployment, configuration, and diagnostics.

GGE Technical Services Offerings

Proactive Health Checks
Router & Modem Configuration
Equipment Installation
Copper & Coaxial Data Wiring
TCP/IP Networking Knowledge
Conduit installation and maintenance
Digital Display Installation

Special Project Training
Need hands-on assistance with a specific deployment? Velocity’s GGE technicians can be specially trained by your team or the Velocity engineers before a rollout begins.

Field Tech Qualifications
Velocity evaluates tech performance on every assignment to ensure only the most qualified candidates are in the field, ensuring prompt arrival and efficient time-to-resolution.

Dispatching Processes
Service requests are relayed to all Gold Star field technicians within a calculated radius based on site address, allowing for a rapid response from highly qualified field resources.

Experience

With over 150,000 completed dispatches, GGE has successfully managed projects ranging from single-site installations to thousand-site rollouts. Velocity will work to determine your exact needs and position resources to deliver a solution.