24/7/365 NOC + CALL CENTER
Velocity Network Operations Center (NOC)
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100+ dedicated support team members
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750+ inbound calls per day
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1,500+ outbound calls per day
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Less than 30 second hold time
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Data, Voice, Network Hardware and Software Installation Support
Velocity Enterprise Call Center
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125+ dedicated support team members
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2,000+ inbound calls per day
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500+ outbound calls per day
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Less than 30 second hold time
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Photo Printer Repair and Installation
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Free-to-Guest Hospitality Customer Support
Comprised of over 225 dedicated employees, Velocity’s U.S.-based support team provides technical assistance for a variety of software and hardware products.