24/7/365 NOC + CALL CENTER

Velocity Network Operations Center (NOC)

• 100+ dedicated support team members

• 750+ inbound calls per day

• 1,500+ outbound calls per day

• Less than 30 second hold time

• Data, Voice, Network Hardware and Software Installation Support

Velocity Enterprise Call Center

• 125+ dedicated support team members

• 2,000+ inbound calls per day

• 500+ outbound calls per day

• Less than 30 second hold time

• Photo Printer Repair and Installation

• Free-to-Guest Hospitality Customer Support

Comprised of over 225 dedicated employees, Velocity’s U.S.-based support team provides technical assistance for a variety of software and hardware products.