24/7/365 NOC + CALL CENTER

Velocity Network Operations Center (NOC)

  • 100+ dedicated support team members

  • 750+ inbound calls per day

  • 1,500+ outbound calls per day

  • Less than 30 second hold time

  • Data, Voice, Network Hardware and Software Installation Support

 

Velocity Enterprise Call Center

  • 125+ dedicated support team members

  • 2,000+ inbound calls per day

  • 500+ outbound calls per day

  • Less than 30 second hold time

  • Photo Printer Repair and Installation

  • Free-to-Guest Hospitality Customer Support

Comprised of over 225 dedicated employees, Velocity’s U.S.-based support team provides technical assistance for a variety of software and hardware products.

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P: 419.868.9983 | F: 419.868.9986 | velocitymsc.com

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